AIA is using an exam platform by Mettl, a Mercer company

1. Network Speed
   • A stable internet connection at their end with proper speed.
     A proxy for this is if they are able to login into their email accounts without difficulty.
     
     Upload Speed:
     For webcam proctored test - Minimum speed => 512 kbps
2. Supported Browsers
    

   Browser	For Proctored Test
   Chrome version	63 and above
   Firefox version	52 and above
   Safari version	12 and above

   
   Mettl Proctored Assessments are not supported on Mobile devices (e.g., Cellphone / Smartphones / Pads / Tablets)

   Mettl Proctored Assessments are not supported on Edge browsers.

3. Firewall Settings
   • Grant necessary firewall permissions to allow all requests from all sub-domains of mettl.com
4. Browser Settings
   • Mettl tests can be conducted with Pop-Up Blocker enabled and for most commonly used Browser Security Settings.
5. System Settings
   • Mettl recommends candidates disable security patches, updates of the anti-virus definitions and/or application updates (manually) during the test in order to avoid any interference while taking the test.
6. Text Expiry/Power Resume
   • In case the test window closes in the middle of the test or at the time of submission for any reason, the system waits for at least 20 minutes before expiring the test & generating the result report for that particular candidate.
   • This allows the candidate to re-login & resume the test from exactly where it stopped within those 20 minutes.
7. Support Information
   • In case of any issue kindly call Mettl support at +91 - 8287803040 or drop an email to support@mettl.com.