System Integrators: Machine Vision Maintenance Builds Customer Relationships

Machine vision systems are a big investment for most manufacturers and they need to protect that investment in every way possible. While not all manufacturers will want a maintenance contract from a system integrator, most customers will want their integrators to be an all-in-one resource for machine vision maintenance.

By providing machine vision maintenance as a system integrator, you build strong ties with your customers, but only if you go above and beyond simply being the repairman.

So how can you use machine vision maintenance to build customer relationships?

3 Aspects of Top-Notch Machine Vision Maintenance

Every customer will want something different out of their system integrator, but there are a few things that just about every manufacturer will need and appreciate from a system integrator.

1. Anticipate Maintenance Needs

Elevate yourself from vendor to business partner by being proactive and anticipating the maintenance needs of your customers. Often, you will know best when a system is due for a checkup and when certain components will need replaced.

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2. Document Everything

The ability to be proactive will be informed by careful documentation of all maintenance and service performed. Having a detailed written record makes repairs easier and quicker, which makes you seem even more knowledgeable and helpful. Documentation can also serve as an educational resource for customers.

3. Educate and Train Customers

Customers will greatly appreciate you going the extra mile to seriously educate and train them on the operation and upkeep of machine vision systems. These are complicated systems and a lot can go wrong – manufacturers who are highly informed on the specifics of their system will require less maintenance and experience less downtime, which is a huge benefit for them.

Proper maintenance practices, such as the ones above, can help forge lasting relationships with customers that create business for you again and again. When system integrators become business partners, as opposed to machine vision vendors, they will be rewarded.