Lifecycle Management & Support Services

JR Automation offers a portfolio of lifecycle management services to support our customers from system go-live to upgrades and modernization. Whether you're experienced in automation and only occasionally need support or are new to automation, JR Automation can customize a plan to meet your unique needs.

We emphasize the word lifecycle because our services can evolve as your needs change whether due to system, personnel or environmental changes. We believe in a working partnership with our customers in which communication and data sharing are always at the core.

WHAT ARE JR AUTOMATION’S LIFECYCLE MANAGEMENT SERVICES?

Automation solutions are a significant investment that need to be set up right, properly maintained, and occasionally updated to produce the most value. You need the highest possible uptime at the lowest possible lifecycle costs. With lifecycle management solutions from JR Automation, manufacturers and distributors can feel at ease knowing you have partnered with a provider who will walk the lifecycle journey with you.

Strong partnerships with our customers are what help make this a successful endeavor. Lifecycle Management is much more than providing parts and services in a timely manner- it’s also about improving uptime and productivity. Our team prioritizes keeping you informed of trends and potential opportunities for improvement.

JR Automation is your partner throughout the system’s life, from designing and building your system to supporting it many years after installation and through possible obsolescence. We conduct interviews, assess your team’s skills and capabilities, and develop a customized plan to meet your support requirement. New to automation? You may desire a comprehensive service agreement. Have a well-established manufacturing environment? You may only require an occasional replacement part.

WHAT IS THE LIFECYCLE MANAGEMENT PROCESS?

An industrial automation system can last decades if it’s correctly designed, implemented, maintained, and modernized. There are six key stages of the process, and JR Automation provides support services at each:

Engineering: The sooner JR Automation is involved in the process, the better your outcomes. Early discussions allow the most cost-effective and highest-quality lifecycle support plan. 

Preventative Maintenance: JR Automation offers a range of maintenance services that scales from consulting up to 24/7 on-site support. Additionally, we can develop a preventative maintenance plan that includes regular evaluations, remote or on-site, spare part sourcing, and emergency support.

Modernization and Upgrades: Even the most well-designed system can be improved - and you can count on JR Automation to not only recommend improvements when new technology is introduced, but also to support you through system changes, enhancements, replacements, or retrofits.

LIFECYCLE MANAGEMENT SERVICES FROM JR AUTOMATION

Depending on your company's unique system and needs, lifecycle management services can include:

INITIAL PROVISIONING

JR Automation will guide you through the process of determining the range and quantity of components (including service tools, spare parts, etc.) that you need to keep your system running.

REPLACEMENT PARTS

Whether setting up an initial part replacement inventory or ordering a routine replenishment, sourcing from JR Automation’s Lifecycle Management Parts team will ensure you get the right quality at a fair price.

EMERGENCY SERVICE

Downtime is unacceptable - if you have an emergency, our Field Services team is strategically located across the country and ready to be dispatched to the site to assist in getting your system up and running again.

TRAINING

Whether your team needs general robot training or a specialized program - JR Automation can develop and deliver instruction for maintenance or production on your system (including training the trainer).

REMOTE TECHNICAL SUPPORT

Our remote technical support desk is available 24/7 to troubleshoot and resolve issues that arise with your automation equipment, no matter where you are or what time of day it is.

PREVENTATIVE MAINTENANCE

Identifying issues before they impact system availability is critical. Preventative maintenance is critical to maximizing uptime and equipment availability. Our Field Services team specializes in preventing failures with proactive scheduled maintenance on-site.

ON-SITE SUPPORT

If you’re struggling to find skilled workers to maintain your systems, JR Automation can fully staff your team with maintenance workers that understand the nuances of advanced automation systems. Additionally, our Field Services team can provide emergency support whenever (and wherever) you need additional expertise.

MODERNIZATION AND UPGRADES

As your company grows and products and processes change or demand and production vary, your automation systems should keep up with you. JR Automation's Lifecycle Management team has a dedicated group to bring new life to older systems. Our remote technical support desk is available 24/7 to troubleshoot and resolve issues that arise with your automation equipment, no matter where you are or what time of day it is.