Cincoze Powers 24/7 Self-Service Smart Ticketing Services

Ferries provide crucial local transportation between city centers, coastal suburbs, and popular island destinations in Australia and New Zealand. And ticket vending machines streamline ticketing and elevate service quality, so ferry services can support increasing passenger volumes. Many ticket vending machines are located outdoors, so travelers can purchase tickets, check balances, and top up transit cards with cash or credit. In urban centers and major tourist hotspots with staffed counters, the ticket vending machines reduce queues by offering not just ticket collection but also access to information and digital guides, all of which boost overall operational efficiency.

A local kiosk manufacturer partnered with Cincoze to develop a new generation of ticket vending machines for local public ferry services in ANZ. They used the Cincoze 19” sunlight-readable industrial panel PC (CS-119C/P2002) as the core computing and display platform, providing passengers with seamless 24/7 self-service ticketing.

Product Requirements

Outdoor Sunlight Readability and Waterproofing

The outdoor conditions on piers are tough for any computer. Direct sunlight causes lots of glare, making it hard to read a standard display, so a high-brightness display is needed. Fog, rain, and general coastal humidity also play havoc with computers, so a industrial panel PC in this environment must feature a waterproof design and ensure stable operation and reliable touch performance over the long term.

Multiple Integrated Connectors for Various Peripherals

When the industrial panel PC is the core computer, it needs many connections to peripheral devices for ticket purchases, transactions, and balance top-ups. Additional connections for security cameras and voice intercoms are also crucial for passenger assistance and safety at unmanned stations.

Resilience Against Strong Winds and Humidity

Strong winds, high humidity, and extreme day/night temperature fluctuations test the industrial panel PC's capabilities, pushing reliability requirements to the limit. Especially for unmanned terminals, low maintenance is a top priority during system planning.

Why Cincoze?

1,600 nits Brightness and Wet Tracking

The Cincoze 19" sunlight-readable industrial panel PC (CS-119C/P2002) features a projected capacitive (P-Cap) multi-touch screen equipped with wet tracking technology, ensuring precise operation even in the rain. An ultra-high-brightness 1,600-nit display, specifically engineered for outdoor readability, ensures passengers can complete the ticketing process effortlessly in any lighting condition.

High-Performance Computing and Rich I/O

An Intel® Core™ U-series high-performance processor ensures smooth multitasking for online verification, NFC card sensing, QR code scanning, and receipt printing. The extensive I/O options, which include GbE LAN, USB, DIO, and VGA, as well as Mini-PCIe and SIM card slots, ensure stable connectivity with backend ticketing systems and easy integration of diverse peripheral devices.

Rugged, Reliable, and Easy to Maintain

Featuring an IP65-rated dustproof and waterproof front panel and a wide operating temperature range of -20°C to 70°C, the industrial panel PC is built for the harsh outdoor conditions of windy, humid coastal areas. Cincoze’s exclusive CDS (Convertible Display System) technology offers a plug-and-play modular design that allows separate replacement of the display and computer modules, significantly reducing maintenance costs, minimizing unexpected downtime, and providing a clear advantage for rapid deployment and future hardware upgrades.