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Founded in 1989, Yaskawa Motoman is a leading robotics company in the Americas. With over 600,000 Motoman robots installed globally, Yaskawa provides automation products and solutions for virtually every industry and robotic application.

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Motoman Scores Highest-Ever Results in Customer Satisfaction Survey

POSTED 05/20/2009

Dayton, Ohio — Motoman is once again thrilled to report the receipt of a new all-time record-high Customer Satisfaction score of 4.58 out of a 5.0 possible scale for 2008! This rating is slightly higher than last year’s results and was based on nearly 570 responses to the company’s Annual Customer Satisfaction Survey. The feedback received is used to drive immediate and future action items aimed at improving customer satisfaction.

“This type of performance is a direct result of a dedicated, highly experienced team focused on executing sound strategies and delivering stellar customer satisfaction. This achievement reinforces the fact that our corporate commitment, combined with extra efforts by all employees, results in highly satisfied customers,” said Steve Barhorst, Motoman’s President and COO.

Market Intelligence News & Insights:

North American Robot Orders Hold Steady in Q1 2025 as A3 Launches First-Ever Collaborative Robot Tracking

Robot orders in North America remained essentially flat in the first quarter of 2025, with companies purchasing 9,064 units valued at $580.7 million, according to new data released by the Association for Advancing Automation (A3). Compared to Q1 2024, this represents a 0.4% increase in units ordered and a 15% rise in order value, signaling continued demand and increased investment in higher-value automation systems.