ABB Offers Customized Digital Tools and Start-up Service as the World Gets Back to Work

To support customers’ resumption of operations, ABB is offering a support package to help restart production lines.

ABB’s Robotics and Discrete Automation business has launched a special package of digital solutions as well as virtual and field service support initiatives to help businesses restart production lines that may have been idle for weeks or months during the COVID-19 pandemic.

As well as helping customers to troubleshoot and fix issues related to robots and operations lying dormant, the offer includes several ABB digital tools to help customers optimize processes and be more proactive in maintenance activities, which will help reduce costs in both maintenance and production areas.

The company is also supporting its customers with a virtual consultation and audit to help identify issues and support needed and delivery of spare parts to ensure customers have the correct part in stock for a quick and effective restart to production and to minimize risks in the restart process. Alternatively, old controllers or manipulators can be upgraded to extend the life of installed robots.

“As manufacturing and production begins to ramp up, we want to ensure the restart is as smooth and efficient as possible. In addition to virtual training, field service teams and spare parts, we can help customers remotely monitor, troubleshoot and optimize entire robot fleets via ABB Ability™ Connected Services,” said Sami Atiya, President of ABB’s Robotics and Discrete Automation business. “Our digital solutions and tools can help to ensure maximum performance and avoid unplanned downtime during this critical period for the world economy.”

ABB Ability Connected Services is ABB’s remote services offering, monitoring the health and performance of more than 9,000 robots in over 1000 factories worldwide. It enables customers to securely integrate and aggregate their data, apply predictive analytics and generate insights to help drive performance and productivity improvements.

All OmniCore-enabled ABB robots come ready to be connected to ABB Ability Connected Services, wirelessly or hard wired, while older robots can be retrofitted with a Service Box to access connected services.

ABB is offering three categories of tools and services to help the world get back to work:

CATEGORY	SERVICE	Don't Miss These Industry-Leading Events! October 1-3, 2024 Cincinnati, OH October 7, 2024 Memphis, TN October 8-10, 2024 Memphis, TN November 12-13, 2024 Atlanta, GA
Remote offerings	ABB Ability Connected Services	Condition Monitoring & Diagnostics, Asset Optimization Service.
	Digital training	Web-based training on robot programming
	Digital tool	RobotStudio®
Production start-up services	Spare parts	Spare part and worn part packages
	Field Service	Field service maintenance packages including Preventative Maintenance, Virtual Tech Support and Inspection during Warranty.
Robot lifetime extension	Upgrades	Upgrade of old controller or manipulator

ABB (ABBN: SIX Swiss Ex) is a technology leader that is driving the digital transformation of industries. With a history of innovation spanning more than 130 years, ABB has four, customer-focused, globally leading businesses: Electrification, Industrial Automation, Motion, and Robotics & Discrete Automation, supported by the ABB Ability™ digital platform. ABB’s Power Grids business will be divested to Hitachi in 2020. ABB operates in more than 100 countries with about 144,000 employees. 

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 400,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 10,000 people at over 100 locations in more than 53 countries.