Custom Deli Streamlines Operations and Cuts Costs with Integrated Temperature Control Solution

About
Custom Deli, a leading hot food display case manufacturer, faced challenges in their operations and supplier support. To address these issues, they partnered with Omron, a trusted vendor known for their customer support and integrated temperature controllers. This collaboration aimed to improve efficiency, reduce costs, and establish a long-term relationship based on reliability and support. With Omron's expertise and locally sourced products, Custom Deli set out to raise their standards for efficiency and customer-centric service.

Challenge
Custom Deli encountered multiple challenges that hindered their operations. They faced turnover with programming personnel, making it difficult to train new programmers due to the lack of local support from their previous temperature controller supplier. Troubleshooting and repairs at customer locations were costly, and their field technicians struggled with the readability of the LED display on the temperature controllers. Additionally, as a high-volume OEM, they faced constant pressure to promptly meet urgent customer demands.

The goals of the project were to eliminate operator errors, reduce technician visits for troubleshooting, minimize panel size, provide local sourcing and support, and outline a path for a next-generation platform using PLCs for added value to their customers. Custom Deli's aimed to improve their overall efficiency, reduce costs, and establish a long-term partnership with a reliable vendor.

Solution
Omron's solution provided Custom Deli with a range of benefits. Firstly, the reliable and locally sourced products ensured that Custom Deli's experienced minimal temperature controller failures in the field, reducing the need for costly technician visits for repairs. The bright LCD display on the E5CC temperature controller made it easy for operators to read and monitor temperatures, enabling quick diagnostics and troubleshooting. Additionally, the compact design of the E5CC controller reduced panel size by 10%, helping Custom Deli's minimize production costs and increase revenue. The CX-Thermo software streamlined the programming process, saving time and effort for Custom Deli's programming personnel. The solid-state relay provided complete electrical isolation between the controller and thermocouple, enhancing safety in the operation. Furthermore, the temperature controller cover protected against excessive water exposure, ensuring the longevity and reliability of the equipment. Overall, Omron's solution improved efficiency, reduced maintenance costs, and enhanced the overall performance of Custom Deli's hot display cases.

Results
There are future opportunities for Custom Deli's to transition from temperature controllers to PLCs, allowing for remote data monitoring and control of their hot cases. This would provide added value to their customers and significantly reduce the number of site visits required by technicians. Omron's offer of services and training, including on-site training on the CX-One software, has contributed to the development and execution of the solution.

Omron's bundled solution has brought significant improvements to Custom Deli's operations. By partnering with a reliable local vendor, they have eliminated operator errors, reduced technician visits, and minimized panel size. The solution has also provided a clear path for future enhancements, such as transitioning to PLCs for remote data monitoring. Custom Deli has found reliability in Omron products, and the collaboration is expected to continue delivering value and success in the future.