Customer Service Robot Engineer (Junior/Experienced)

Rainbow Robotics

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Posted on 11/10/2024

Location

Arlington Heights, IL

Description

Rainbow Robotics USA is seeking a Robot Engineer (Junior/Experienced) to provide on-site support for robotic systems, including programming, repairs, and after-sales service. The role involves troubleshooting, system integration, and collaborating with cross-functional teams to ensure customer satisfaction.

Major Duties & Responsibilities

• Provide on-site support for robotic systems, including programming and technical assistance.
• Perform after-sales service and repairs for collaborative robots.
• Support product handling and related tasks.
• Participate in training sessions, including up to 3-month assignments in Korea, to gain necessary technical knowledge.
• Collaborate with cross-functional teams to ensure customer satisfaction and address service needs.
• Meet customer needs on-site, including troubleshooting and system integration.

Minimum Skills & Abilities

• Language: Fluent in American English; proficiency in Korean is preferred.
• Other Requirements:

- U.S. citizenship or permanent residency.

- Valid driver’s license.

- Ability to travel internationally, with no restrictions for training and support assignments in Korea.

- Capability to develop integrated systems with collaborative robots and other devices.

• Preferred Qualifications:

- Experience in System Integration (SI).

- Previous experience developing systems that integrate collaborative robots with other machinery.

Minimum Education & Experience

• Education: Bachelor’s degree or higher in Robotics, Mechanical, Mechatronics, Electrical/Electronics Engineering, or related fields.
• Experience: 0–5 years in customer service, engineering support, or similar roles.

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