Member Since 1982

LEARN MORE

Founded in 1989, Yaskawa Motoman is a leading robotics company in the Americas. With over 450,000 Motoman robots, 18 million servos and 27 million inverter drives installed globally, Yaskawa provides automation products and solutions for virtually every industry and robotic application; including arc welding, assembly, coating, dispensing, material handling, material cutting, material removal, packaging, palletizing and spot welding. The Yaskawa product line includes more than 150 distinct industrial arm, delta and SCARA robot models, plus a full-line of pre-engineered "World" solutions that are complete application specific work cells, including robot, process and safety equipment. Combined with our sister and partner companies, we support robotic solutions throughout the world. Yaskawa’s proven track record of delivering industry leading quality, innovation and customer satisfaction can help you exceed your robotic automation goals.

Content Filed Under:

Industry:
N/A N/A

Application:
N/A N/A

Motoman Scores Highest-Ever Results in Customer Satisfaction Survey

POSTED 05/20/2009

Dayton, Ohio — Motoman is once again thrilled to report the receipt of a new all-time record-high Customer Satisfaction score of 4.58 out of a 5.0 possible scale for 2008!  This rating is slightly higher than last year’s results and was based on nearly 570 responses to the company’s Annual Customer Satisfaction Survey.  The feedback received is used to drive immediate and future action items aimed at improving customer satisfaction.

“This type of performance is a direct result of a dedicated, highly experienced team focused on executing sound strategies and delivering stellar customer satisfaction.  This achievement reinforces the fact that our corporate commitment, combined with extra efforts by all employees, results in highly satisfied customers,” said Steve Barhorst, Motoman’s President and COO.

Customer satisfaction is extremely important to Motoman, and a portion of each employee’s compensation is tied to these survey results.

Motoman provides robots and complete robotic automation for virtually every application and industry.  Founded in 1989, Motoman has continually gained market share and is now one of the largest robotic solution providers in North and South America with more than 29,000 robotic installations. Motoman’s parent, Yaskawa Electric Corporation, is the world’s leading robot manufacturer with an installed base of more than 200,000 robots.

 

Source:
Motoman Inc.
Sally Fairchild
(937) 847-3202