DENSO Robotics Launches New Online Customer Support Section

LONG BEACH, Calif. — DENSO Robotics announced a new Customer Support section on its company website at www.densorobotics.com/support/faq.

“At DENSO, our focus is on helping our customers,” said Peter Cavallo, robotics sales manager, DENSO Products & Services Americas, Inc. “The new Customer Support section on our website puts a wide range of useful information all in one place, making it quick and easy for customers to find what they need.”

In addition to offering complete contact information for the DENSO Robotics Sales & Customer Service Center, Repair & Service Center, and Applications Support regional offices, the new website section features a robot service FAQ, how-to videos and a variety of downloadable materials, including product information sheets, installation guides, user manuals, legacy-model information and white papers.

Also featured are interactive and downloadable versions of the latest DENSO product catalog, with detailed descriptions, specifications and schematics for all robot models.

DENSO is the world’s largest user of small assembly robots, with more than 17,000 DENSO robots designed and used in its own manufacturing facilities. More than 77,000 additional DENSO robots are used by other companies worldwide.

DENSO robots are available with payloads up to 20 kg, reaches from 350 to 1,300 mm and repeatability to within ±0.015 mm. DENSO’s compact, space-saving design facilitates integration, while a high maximum moment of inertia allows a wide variety of end effectors and applications. Standard (IP40), dust- and mistproof (IP65), dust- and splashproof (IP67), cleanroom (ISO 3, 4 and 5) and aseptic (H2O2- and UV-resistant) models are available. ANSI and CE compliance enables global deployment. UL-listed models are available for the U.S. and Canada.

DENSO Corporation, headquartered in Kariya, Aichi prefecture, Japan, is a leading global automotive supplier of advanced technology, systems and components in the areas of thermal, powertrain control, electronics and information and safety. Its customers include all the world's major carmakers. Worldwide, the company has more than 200 subsidiaries and affiliates in 38 countries and regions (including Japan) and employs nearly 140,000 people. Consolidated global sales for the fiscal year ending March 31, 2014, totaled US$39.8 billion. Last fiscal year, DENSO spent 9 percent of its global consolidated sales on research and development. DENSO common stock is traded on the Tokyo and Nagoya stock exchanges.

Currently, in North America, DENSO employs more than 17,000 people at 33 consolidated companies and affiliates. Of these, 28 are manufacturing facilities located in the U.S., Canada and Mexico. In the U.S. alone, DENSO employs more than 14,000 people in California, Alabama, Michigan, North Carolina, South Carolina, Tennessee, Kentucky, Georgia, Iowa, Ohio, Arkansas and Pennsylvania. DENSO’s North American consolidated sales totaled US$7.9 billion for the fiscal year ending March 31, 2014.