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Inside Sales

Wauseon Machine and Manufacturing

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Posted on 09/14/2023


Wauseon, OH


The Inside Sales Department is responsible for assisting the sales team in developing accounts, soliciting and obtaining orders, and maintaining customer satisfaction as a problem-solving resource.


Core Responsibilities:

  • Respond to customer inquiries (calls and emails) professionally and efficiently and verify, qualify, and enter the information provided into the CRM (Hubspot).
  • Qualify sales opportunities with non-key accounts by researching and identifying potential support and sales actions (i.e., C-level accounts and trade show accounts). Check customer’s buying history and financial history.
  • Utilize sales support tools (ZoomInfo) to support business development efforts.
  • Build rapport and provide sales and technical product information/explanations to potential and existing customers.
  • Manage internal communication on NDA’s and other contracts.
  • Act as the communication link with the production unit for all questions related to sales administration (orders, prices, conditions, deliveries, etc.). Monitor the application of divisional tools and procedures.
  • Support quoting process. Monitor and follow up on customer requests (particularly C-level accounts) and opportunity/quote due dates.
  • Transfer orders to the sales administration/fulfillment team. Review orders with the sales team for order processing and communicate the expected delivery date. Maintain communication with the sales team, sales manager, and customers concerning delivery schedules.
  • Maintain the CRM by inputting customer profiles and updates. Prepare and distribute monthly reports and prepare sales analysis for management. Process trade show leads in the CRM.
  • Support sales presentations by compiling data and work with the sales team to develop presentation formats and materials.
  • Support the sales team by tracking, investigating, and reporting sales information.
  • Assist the sales team in maintaining and improving results by following market segment strategies and key accounts. Review new case study descriptions and participate in educational opportunities.
  • Assist with customer training schedule as needed.
  • Additional duties as assigned by the Sales Manager.
  • Provide strategic guidance to the marketing team based on findings/trends.


Required Qualifications:

  • Prior experience in supporting outside sales teams.
  • Data entry, reporting, and prospecting skills.
  • Exceptional verbal and written communication skills.


Experience in the Following a Plus:

  • Ability to understand and interpret technical product requirements.
  • Experience in the manufacturing industry.
  • Experience with CRM systems (preferably HubSpot) and ZoomInfo.


Desired Soft Skills:

  • Exceptional communication skills and ability to build relationships.
  • Strong organizational skills and attention to detail.
  • Continuous improvement mindset and motivation for self-development.
  • Ability to pivot as priorities shift.

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Member Since 2014


Wauseon Machine is a FANUC Robotics Level IV Authorized System Integrator, Certified Service Provider, and Certified Vision Specialist. We build both small and large robot cells and systems which are designed, built, and programmed entirely in-house. We are authorized to provide warranty and repair of FANUC robots, making us a “one stop shop”. Applications include assembly, inspection/testing, machine tending, material handling, material removal, dispensing, and most custom applications.

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