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Simulation Expert

Visual Components

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Posted on 10/13/2021

Location

Indianapolis, IN Detroit, MI Remote

Description

The Simulation Expert is an integral part of the team supporting our customers, partner organization and internal sales.  This position offers the right candidate a great opportunity to work directly with customers in both a technical support and technical teaching role.  Additionally, this position includes consulting work, whereby you are hands-on with the software including some programming to deliver results that align with the customer's Statement of Work (SoW).

Major Duties & Responsibilities

  • Provide customers with software technical support
  • Customer on-boarding training and Group training sessions
    • Develop and refine curriculum ensuring relevancy with software version updates
    • Schedule training with customers
    • Lead training activity
    • Manage post training follow-up ensuring customer success
    • Manage and report out on training KPIs quarterly.  Adjust training curriculum and methodology as driven by KPIs.
  • Customer “Lunch & Learn” sessions
    • Support agenda development
    • Lead technical section
    • Manage post session follow-up as required
  • Support Sales team – as required – through technical sales presentations
  • Customer Consulting Activities
    • Lead cradle to grave efforts delivering results on-time and to Statement of Work (SoW)
    • Seek input from Finnish colleagues as required to support SoW
    • Manage post completion follow-up
  • Attend – as required – industry trade shows, conferences, and exhibitions to foster brand awareness and support order intake objectives

Minimum Skills & Abilities

  • 3 to 5 years of relevant work experience
  • Knowledge of Simulation Software tools (i.e., VC, Delmia, Process Simulate, FlexSim, Etc.,)
  • Knowledge of Python programming computer language
  • Knowledge of manufacturing and / or warehousing and logistics processes
  • Strong communication skills
  • Ability to work with little direct supervision
  • Travel – domestic and international – up to 20%

Minimum Education & Experience

Prefer MS of Engineering (ME, EE, or CS)

Minimum Requirement is Bachelor of Engineering (ME, EE, or CS)

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Visual Components is a leading developer of 3D manufacturing simulation software and solutions. Founded in 1999 by a team of simulation experts, we started with a humble goal – to make manufacturing design and simulation technology easy to use and accessible to manufacturing organizations of all size

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