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Field Service Engineer

VAIA Technologies LLC

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Posted on 10/07/2021


Westborough, MA.


AIA Technologies is a leading US provider of solutions for customers looking to make dramatic improvements in product and process quality and reliability. Our skilled team of system developers and engineers utilize the latest technologies and techniques in machine vision, automation, and robotics to deliver integrated solutions that address the most challenging customer needs.

Responsible for mechanical and electrical assembly, software & control integration, testing, installation, and commissioning of customer systems, the Field Service Engineer will be the face of the company for all interactions involving installation and field testing of systems. This person will also be the first-order point of contact for handling customer requests for assistance and support following installation. Must be willing and able to travel domestically and internationally.


  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Major Duties & Responsibilities

  • Manage inbound/outbound materials and paperwork
  • Inventory management and supplies maintenance
  • Interpret or make modifications to drawings in Solidworks or other CAD programs
  • Interpret, understand, update electrical wiring diagrams
  • Participate in customer project design reviews and other meetings as required
  • Assemble mechanical and electrical components as directed
  • Run electrical wiring on new assembled systems in accordance with wiring diagram
  • Integrate and utilize a variety of software programs to run and test customer systems
  • Program and integrate PLCs, robots, safety circuits into overall system designs
  • Run systems, debug and troubleshoot custom software applications and system assemblies
  • Create, modify and implement PLC programs for system assemblies
  • Modify vision inspection tools for optimal performance
  • Coordinate and direct activity to remediate issues, including interaction with suppliers and contractors
  • Direct the activity of technicians as team lead, to assist with and complete required tasks
  • Interact and serve as a liaison with key customer personnel
  • Participate in factory acceptance testing of systems with customers
  • Prepare systems for shipment including crating
  • Install, integrate and commission equipment and systems on-site at customer facilities
  • Participate in on-site system acceptance testing with customers and troubleshoot and correct issues
  • Prepare documentation for installed systems, conduct basic training with customer personnel
  • Maintain the design archive and database in accordance with standard company procedures
  • Conduct remote or on-site post-installation customer support and maintenance
  • General shop maintenance

Minimum Skills & Abilities

  • Have strong customer-facing and communication skills
  • Be creative and have strong problem-solving skills
  • Be self-motivated with drive, enthusiasm, and commitment
  • Be a quick study on new technology and concepts
  • Be comfortable working with a small team in a high energy environment
  • Embrace taking ownership for the on-time delivery and success of projects and have pride in the quality of his/her work
  • Enjoy having a direct impact on the success of the entire organization
  • Be willing to travel: Estimated at 20-50%

Minimum Education & Experience

  • Associates Degree in a technical field, or equivalent work experience
  • Exceptional hands-on skills, especially working with hand tools
  • Experience with electronics, PLS’s, & wiring
  • Basic vision inspection experience
  • Experience with computers and Microsoft Office applications

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Member Since 2014


Founded as Machine Vision Company (MVC) in 2002 and headquartered just outside Boston MA and with offices in Austin TX, VAIA Technologies is a full service machine vision, automation and robotics systems integrator providing turnkey vision solutions, custom machine builds, vision consulting in support of manufacturing and OEMs across a wide range of industries. The company was rebranded and renamed to VAIA Technologies in 2017 to better reflect our full range of offerings and capabilities: Vision, Automation, Integration, Analytics. Differentiated by an extensive in-house software development and engineering expertise, VAIAs systems have been successfully deployed nationwide and internationally to over 300 clients including many Fortune 500 clients. VAIA specializes in conceptualizing, designing installing and maintaining solutions that address most difficult of issues. Our engineers are highly skilled at identifying and deploying the correct technology for each project. As well as being a leading US based Cognex Partner System Integrator (PSI), we also have years of experience integrating technology from Keyence, Halcon, Allen Bradley, Fanuc, Opto Engineering and others.

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