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Regional Sales Engineer

Harmonic Drive LLC

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Posted on 10/06/2021

Location

Pacific Northwest Portland/Seattle area

Description

Summary/Objective
The Regional Sales Engineer works within an assigned territory and is the primary person responsible for business development and support of existing customers.  The Sales Engineer identifies customer needs and works with the customer to select Harmonic Drive products with features or options that provide optimal solutions.

Major Duties & Responsibilities

Essential Functions

  • Provides technical assistance and application guidance to customer’s engineering personnel to establish new business and maintain existing business.
  • Develops and maintains customer commercial relationships.  Represents the customer voice as needed to ensure customer satisfaction with RMA's, deliveries, pricing, product warranties, etc. 
  • Addresses customer related concerns through activities such as purchase order reviews, pricing analysis, RMA handling, and expediting deliveries.
  • Maintains records in company CRM (Customer Relationship Manager) for all accounts in territory and inputs information including: visits and communications, contact information, opportunity tracking, application data, technical requirements, products used or being considered, competition activities, customer feedback, etc.
  • Interacts with customer and factory personnel through various forms of communication including customer visits, emails, video calls, and phone calls.
  • Prepares sales forecast twice per year
  • Delivers technical presentations and quotations
  • Maintains list of target accounts and focuses activity to generate new business
  • Performs research and follow-up on leads generated from advertising, trade shows, web, etc.
  • Participates in internal sales meetings, trade shows, and conferences.
  • Business Development - Research & investigate opportunities for the company in targeted market(s). 

 

Minimum Skills & Abilities

Competencies:

  • Sales Skills, persuasion, and tactfulness
  • Technical: Sizing calculations and selection of gearing, motors, and bearings
  • Knowledge about market segments like robotics, semiconductor, and medical equipment.
  • In depth understanding of products and suppliers in the motion control market
  • Knowledge of competitors’ strengths and weaknesses
  • Working knowledge of ERP software especially key functions related to sales
  • Working knowledge of CRM including opportunities, activities, quotations, and forecasting
  • Excellent communication skills both written and verbal.

Minimum Education & Experience

Required Education and Experience

  • Bachelor of Science in Mechanical, Electrical, or Mechatronics engineering.   
  • 3 to 5 years of sales or application engineering or related field experience with a preferred emphasis on motion control.

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Harmonic Drive, LLC engineers and manufactures precision servo actuators, gearheads and gear component sets. We work closely with Fortune 500, start-ups and companies of all sizes to understand their application requirements and provide a standard or, in most cases, a custom-engineered solution to enable the success of their design project. Since the beginning, our engineering and production teams have continued to develop enabling technologies and products for the evolving motion control market. For over 50 years, Harmonic Drive has been you’re your partner for precision motion control. Today, high precision Harmonic Drive® strain wave gears continue to be engineered and manufactured by Harmonic Drive LLC in the US, Harmonic Drive SE in Germany and Harmonic Drive Systems, Inc. in Japan. With shared values, designs and quality standards, we locally serve the needs of our global customers. Harmonic Drive is a registered trademark of Harmonic Drive Systems. ISO9001 & AS9100 registered.

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