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Inside Sales Associate

mk North America

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Posted on 05/14/2021


Bloomfield, CT, USA


This position is primarily focused on customer service and exceeding the customer's needs. You will provide a level of technical expertise in a prompt and timely fashion to sell and support the sale of our standard and custom conveying products.

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Major Duties & Responsibilities

  • Promptly handle phone calls, emails and all forms of communications
  • Review request for quote (RFQ) package, drawings, specifications, and other related documents
  • Make product selections and develop application specific solutions
  • Creates cost-estimates and proposals in consultation with other sales members and engineering
  • Communicate directly and indirectly with both internal and external staff members, sales representatives and customers
  • Facilitate a seamless process flow from quotation, to order, to shipment
  • Accept, handle, manage and respond to inquiries, RFQs, orders and questions from customers and outside sales people
  • Identifies and effectively resolves problems in a timely manner both individually and with others by skillfully gathering data, objectively analyzing information, and developing creative alternative solutions
  • Computer skills should include experience with Enterprise Resource Planning (ERP) systems, Contact Relationship Management (CRM) systems, drafting software, and Microsoft products, Adobe and similar office systems

Minimum Skills & Abilities

  • The successful candidate must have prior sales background
  • Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
  • Attention to detail is crucial; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
  • Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
  • Must be able to lift 75 lbs.
  • Travel up to 25% of the time

Minimum Education & Experience

  • High school diploma or general education degree (GED), required; college/technical degree, preferred
  • One to three years of related experience and/or training; or equivalent combination of education and experience
  • Knowledge of engineered drawings/blueprints is required
  • Knowledge of metric system a plus but not required
  • Knowledge of AutoCAD would greatly help the sales team but is not required

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Member Since 2016


mk North America is a manufacturer of aluminum conveyors, workpiece pallet-handling conveyors, stainless steel conveyors, and extruded aluminum framing. Our aluminum conveyor systems are made from versatile, highly cost effective mk aluminum extrusion. mk offers both custom and standard designs in flat belt conveyors, chain conveyors, roller conveyors and more. Whatever your needs, mk can help with virtually any industrial material handling application. The VersaMove workpiece pallet conveyor

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