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Technical Support Specialist

Opto Engineering S.r.l.

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Posted on 06/28/2021

Location

Houston, TX, United States of America

Description

Opto Engineering United States is looking for a Technical Support Specialist for the American commercial branch of the group.

The figure reports hierarchically to the Head of the branch and will be coordinated by the Technical Support Service Coordinator.

We offer:

  • Medical, dental and vision insurance
  • A working culture of inclusion and respect for diversity
  • Paid time off and holidays

Office Location: Houston

Opto Engineering® is an Equal Employment Opportunity and Affirmative Action Employer.

Major Duties & Responsibilities

The resource will be the technical reference point for salesforce, providing, both in pre and post-sales, all technical information related to the products and their practical applications.

 

The tasks will be:

- Collect and process the technical needs of the customer and solve the problems promptly

- Perform feasibility studies in lab

- Provide technical training to the sales and to the customers about products and their applications

- Elaborate statistical information and create reports for sellers

- Inform the sellers on the progress of the exchange communications with the customer

- Fill in the company database with customer data

- Return customer feedbacks to the PMs about products and applications

Minimum Skills & Abilities

The figure we are looking for is a young candidate with a degree in Engineering or Physics.

Coding Skills in C++ language are very appreciated.

An excellent knowledge of the English language is mandatory.

Attention to the details, interpersonal skills, team working and diplomacy complete the profile.

There will be a period of training to acquire the needed technical and product knowledge to fill the role. In this regard, the resource will interact with a network of qualified technical designers, colleagues and partnerships, which will allow to reach a professional growth.

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Component Supplier

Member Since 2007

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OPTO ENGINEERINGĀ® designs, manufactures and markets imaging components. Our expertise in developing innovative optical systems has earned us worldwide recognition as a supplier of unmatched optical solutions. OPTO ENGINEERINGĀ® is the world leader in telecentric technology as well as the creator of many other optical products which helped our customers solve machine vision applications once considered impossible. Over the years, our expertise has expanded to other technologies; today OPTO ENGINEERINGĀ® is also a primary supplier of advanced LED illuminators, imaging software, cameras, and artificial intelligence units. In almost 20 years of experience in the machine vision industry, we have learned how complex and diverse the needs of the market can be. This makes it essential to directly connect with customers and thoroughly understand their applications by carrying out feasibility studies on real samples.

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