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Applications - Sales Support Engineer

STXI Motion

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Posted on 05/03/2021

Location

Midwest/ Northeast, USA

Description

The primary purpose of this position is to assist and support existing and potential customers and the company in the selection, application and commissioning of the products that provide the optimum solution for the customer’s machine and process applications. You will provide valuable information feedback to the manufacturing and development channel to enhance and develop appropriate new products for the target OEM customer segments.

Major Duties & Responsibilities

  • Provide answers to technical questions from customers as well as STXI sales, customer service and other department personnel concerning the proper and optimum application of the full range of products offered by STXI Motion .
  • Particular products and areas of competence will be assigned and stressed on an individual basis in agreement between the employee and supervisor.
  • Analyze customer needs, then develop and write formal technical specifications, performance requirements and proposals for application and integration of products for customer applications including simulating customer applications either in the laboratory environment or through computer program simulation to resolve problems or confirm proper sizing and control solutions.
  • Qualify and test alpha products with other components on the market to ensure compatibility.
  • Create new part designs and product modifications and submit them to the product commission in Israel for approval following the Engineering modification request form.
  • Work with product development and product engineering in Israel to recognize and diagnose chronic problems and failure mechanisms and provide solutions to improve the products Participate in meetings, seminars and training sessions to stay appraised of new developments in the field.
  • Acquires new technology skills through attendance at in-house training seminars as well as commercial or academic training courses.

Minimum Skills & Abilities

  • Practical knowledge of electrical - mechanical motion /automation systems and their use.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to work independently on single items as well as cohesively and efficiently as part of a team.
  • Knowledge of Contact Management systems; Database software; Development software; Manufacturing software; Project Management software, spreadsheet software and Word Processing software.

Minimum Education & Experience

  • Bachelors’ Degree in Engineering is required
  • Previous engineering experience in the electromechanical motion control and / automation systems industry is required
  • Practical knowledge of electrical – mechanical motion /automation systems and their use.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to work independently on single items as well as cohesively and efficiently as part of a team.
  • Knowledge of Contact Management systems; Database software; Development software; Manufacturing software; Project Management software, spreadsheet software and Word Processing software.

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STXI Motion is a global engineering company that designs and produces motion control and servo solutions. Our mission is to enable machine builders to focus on their core business by offering unmatched service, support, and systems in the field of industrial automation. STXI provides dedicated R&D to develop technologies and products paired with complementary solutions, that deliver optimized motion systems under a trusted brand and single ownership.

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